salon Policies

• To ensure that we can deliver optimal results each and every time, we require that first time customers, requesting a hair color service, first come in for a Complimentary Consultation to meet with a stylist and discuss hair goals before the actual hair appointment. We do this because hair can vary in length, density, and color. So that we can best meet our clients’ needs, this 15-20 minute consultation before the actual appointment will help to set expectations as to what service is required, approximately how long the service will take, and approximately what it will cost.

• Here at Color Company, we love our clients and being able to provide top notch service to all. We believe that time is valuable both to you and our stylists. This is why we hold appointment times specifically for you! Please note the 24 hour advance notice is required when cancelling or rescheduling appointments. This gives us the opportunity to allow another guest to schedule their appointment.
• Any appointment that is cancelled within the 24 hour time frame will be charged up to 50% of the cancelled appointment. 
• Any "NO SHOW" without calling to cancel will be charged FULL COST for the missed appointment(s). 
• After 3  cancellations within 24 hours and/or "NO SHOWS" will result in the inability to schedule future appointments. 
• Appointments made within 24 hours or same day, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, or will be charged a flat fee of $30. 

• Going to be late? Give the salon a call to discuss rescheduling or ask your stylist if they have time to accommodate your new arrival time.  

•  We are not responsible for lost, stolen, or damaged personal items. Smocks and capes are available for you to change into prior to color services to protect valuable clothing. 

• Our salon is not child-proof! In order to ensure your child's safety and in an effort to provide a relaxing salon experience for all guests, our policies strictly prohibit leaving children unattended in the salon. If you must bring young children to your appointment , please provide appropriate supervision for them in the form of an additional caretaker. Older children not requiring supervision may wait in our lobby area while you enjoy your visit. 

•  Client satisfaction is our top priority. We take extra time to consult with our guests prior to any color service. Results can vary, as will be discussed thoroughly in every consultation, we are unable to offer refunds for services performed by our professionals. In the event that the results were not satisfactory, we allow 7 days from the original appointment date to address any expressed concerns. At the time the concern is brought to our attention, your stylist will perform thorough consultation and schedule a time to get you back in the salon.  

Here at Color Company we observe strict privacy policies and won't disclose your information to any other party. Personal and/or Credit Card information is not kept on file or stored in any format in our system.